Booking terms and conditions
By submitting the reservation, the customer/guest confirms that he is familiar with the General Terms and Conditions, and that he accepts them in their entirety
1. Offer
Inquiries and booking of accommodation can be done electronically (by e-mail) or by telephone. The reply with the offer will be sent by e-mail The host/owner, guarantees the authenticity of the photos and all the data related to the description of capacities and accommodation units, as well as the price accuracy and the conditions and terms under which the accommodation is offered.
2. Booking
By accepting the offer, after the advance payment has been paid, the guest confirms that he is familiar with our Terms and conditions and accepts them entirely.
The transaction charge is at the customer's expense.
Advance payment is obligatory for a booking confirmation. The minimum payment is 30% of a total amount. The rest of the total amount, the remaining 70% shall be paid in agreement with the owner, at the latest on the day of entering the property
If the payment is not received within the specified time-limit stated in the offer, the booking will automatically lapse and we offer the accommodation to another customer.
The reservation comes into existence after the customer has paid a deposit, the owner accepts your booking by issuing a written confirmation.
3. Guest's right to changes and cancellation
If the guest wishes to change or cancel the reservation, it has to be in written (e-mail) . Travelers who cancel at least 30 days before arrival will be refunded 100% of the amount paid so far. If you cancel between 14 and 30 days before arrival, you get 50% back. Otherwise they will not receive a refund
In case of cancellation of fixed confirmed private accommodation reservation, the date of receipt of the written cancellation is used to calculate cancellation cost. The first payment is a guarantee to the owner of the accommodation that the rental agreement has been concluded, and serves as a compensation, in case the reservation is not realised.
Cancellation fees are not applicable in the following situations and with an accompanying written confirmation:
- death
- accidents resulting in serious physical injuries
- sudden acute illness, which requires immediate medical attention/care
- complications during pregnancy
- property damage as a result of fire, natural disasters or intentional vandalism by a third party
- military service/recruitment
- Covid pandemia
The guest is obliged to submit a confirmation of payment to the owner, immediately upon the payment, otherwise the owner is not obliged to provide the service, not being responsible for the non-made reservation, due to the guest's delay in delivering the receipt in the agreed time.
5. Duties of the Parties
The accommodation units is described according to the official categorization of the authorized institution, and based on the actual state of the unit being published on web page www.villakurioza.com. Accepting the offer guest confirms that he is familiar with the relevant data, descriptions and pictures of the accommodation unit.
The owner of the accommodation unit obliged to provide appropriate kitchen utensils and cutlery according to the number of persons in the unit for which it is intended. Guests will be received to a clean and tidy unit, and clean sheets and towels will be provided for each guest.
The Guest is obliged to conserve the House in perfect conditions during the term freely agreed between both parties. The security deposit (300,00€) is payable on arrival day. It is refundable after the rental property is returned in an acceptable condition
Any damage to the devices or equipment, whether accidental or wilful, given to the guest's use, caused by the inexpert/incorrect use of the said equipment, is the responsibility of the guest, and any damage must be determined in the presence of the guest. The guest has to pay any damage on the spot or give oppropiate proof of insurement.
6. Prices
Prices are listed in euro on the website vww.villakurioza.com. In addition to the listed prices there is an extra fee for pets that amount 50 euro per pets per stay. Cleaning and Tourist tax is included in the accommodation price.
7. Check in – Check out
Entering the property is after 16 p.m. on the arrival day. Upon arrival, guest should present passports or identity cards of all persons to the owner for the registration formalities at the Tourist board in the e-visitor system. A self check in is also possible.
The apartment is due to be left by the date as indicated according to the reservation agreement until 9 a.m. On the day of departure, the guest is obliged to allow the owner to carefully examine the apartment, and leave it in the same general order as it was found upon arrival
9. Cleaning
The unit is cleaned, by the owner, on the day of arrival and departure. The guest is obliged to allow the owner to overview the accommodation and it is required to be as it was upon guest's arrival, tidy and undamaged. Cleaning the kitchen utensils prior to departure is the responsibility of the guest.
13. Pets
Pets are allowed. There is an extra fee of 50 euro pro pets pro stay.
14. Complaints
Complaints should be announced when a problem arises. Please, report any problem you may have, in time, so we could resolve it to the mutual satisfaction. The owner accepts complaints expressed only during your stay; no complaints are possible after departure.
Guest is obliged to:
- obey the house rules in the booked accommodation unit, and cooperate with the landlord in good faith
- upon arrival in accommodation unit, guest must present personal documents for registration with the authorities. A self-check in is also possible through a link provided by the homeowner
- bringing more people than agreed or bringing unannounced pets to the accommodation unit is not allowed.
15. Resolving the complaint
Each guest has the right to complain about undelivered contracted services. If the guest is not satisfied with the current state, he is obliged, immediately after the arrival, to inform the owner about the reasons of his dissatisfaction.
16. Governing Law
This agreement shall be governed by the laws of Croatia. Each of the parties submit to the jurisdiction and competence of the courts and tribunals of the place where the House is located, expressly renouncing their own jurisdiction
17. Protection of personal data
The guest provides personal information voluntarily. Guest personal information is required in the process of realization of the requested service. The landlord undertakes not to give the personal data of the guest to a third party, except for the purpose of realization of the requested service.
In accordance with the General provisions on data protection – GDPR, we must inform you that when placing a reservation and at check-in into your place of accommodation you agree to present your personal identification documents, i.e. submit your personal data (first and last name, type and number of your personal identification document, sex, country and address of residence, country of birth, with date of birth and citizenship, category of sojourn tax (persons with disabilities), for the purpose of registering tourists in the Information System of Tourist Boards of the Republic of Croatia as check-in and check-out process – eVisitor (Sojourn Tax Act, Official Gazette 152/08). Personal data are collected for accommodation check-in, supervision of sojourn tax payment and statistic processing and are used only by the Tourist Boards, public authorities and Ministries relating to this procedure (Ministry of Tourism and Tourism Inspection, Ministry of the Interior and Ministry of Finance – Customs Administration). Each unauthorized usage, publication, change, processing, reproduction, distribution, recording or assignment or any other form of unauthorized usage of such personal data is strictly prohibited. A complaint in regard of processing of your personal data may be submitted by email to your local Tourist Bord: info@central-istria.com . The abovementioned data entered in the eVisitor system are in compliance with the Law on Foreigners Official Gazette 130/11, Sojourn Tax Act Official Gazette 152/08, 59/09 and 30/14, Regulation on the manner of keeping guests list/records, the form and content of the tourist registration form for the Tourist Board Official Gazette 126/15, therefore the guest's consent is not required.
- Indemnification.
Guest agrees to indemnify and hold Homeowner harmless from any liability for personal injury or property damage sustained by Guest or parties invited onto the property by Guest.
18. Warning
By submitting the advance payment, the guest entirely accepts the described Terms of providing accommodation services in contact with the owner.